What are the lead times for ordering custom kits?

Our standard lead time for Kitbuilder kit orders is 8 to 10 weeks (*from the point of payment confirmation). We recommend placing orders well in advance of your required delivery date.

What do I need to approve?

We will send you a completed manufacturing tech pack that includes all customisations, colours, personalisation details, and relevant sizes for your order. Please review this document carefully. To proceed with your order, you must provide written email confirmation of your approval. Ensure every detail is accurate, as any errors will be reproduced during the production of your garments.

What is the minimum order quantity (MOQ)?

The minimum order quantity for custom kits is 10 units per design. This ensures that we can provide high-quality products at competitive prices.

How do I place an order for a custom kit?

To place an order, simply use our online kit builder to design your custom kit. Once you are satisfied with your design, you can submit your order directly through the website. Our team will then review and confirm your order details and discuss anything further requirements directly with you via email.

What sizes are available for custom kits?

Our custom kits are available in a wide range of sizes to accommodate men, women, and juniors. Detailed sizing charts are available on our website here to help you choose the right fit for your team.

Are there customisation options for names and numbers?

Absolutely! You can personalise your custom kits with names and numbers. Our kit builder tool allows you to see how the customisation will look in real-time. You can choose from various colours to ensure the personalisation matches your kit design and suits your team's needs perfectly.

Your account managers will confirm the individual names and numbers you require once your design has been submitted.

What are the available payment methods/payment terms?

We accept a variety of payment methods, including major credit/debit cards, PayPal, and bank transfers. We require payment upfront before we can submit your designs for production. Our account managers will provide a safe, secure link to pay once you are completely happy with every element of your order.

Can I make changes to my order after it has been placed?

Changes can be made within 24 hours of placing your order. After this period, we begin the production process, and further changes may not be possible. Please contact our customer service team as soon as possible if you need to make any adjustments.

What is your return and exchange policy for custom kits?

As custom kits are made to order, we can only accept returns or exchanges for defective products or incorrect sizes due to our error. Please ensure all details are correct before finalising your order. For more information, refer to our return policy on the website.